How to Change Your Mobile Number on IRCTC Website and App

Indian Railways passengers often need to update their contact information to ensure smooth communication regarding ticket bookings, cancellations, and other travel-related notifications. One of the most important details is the registered mobile number linked to your IRCTC account. This article explains how to change your mobile number on the IRCTC website and app, following the current procedures.

Why Update Your Mobile Number on IRCTC?

Your mobile number is essential for receiving PNR status updates, e-tickets, OTPs for login and transactions, and other important alerts. Using an outdated or incorrect mobile number can cause you to miss critical information related to your travel plans.

Prerequisites for Changing Mobile Number on IRCTC

• You must have access to your current registered email ID and mobile number for verification purposes.
• You need a new mobile number that is active and capable of receiving SMS for OTP verification.
• Ensure your IRCTC login credentials (username and password) are handy.

How to Change Your Mobile Number on the IRCTC Website

1. Log in to your IRCTC account: Visit the official IRCTC website and enter your username and password to log in.
2. Go to 'My Profile': After logging in, navigate to the 'My Account' or 'My Profile' section available in the user dashboard.
3. Access 'Update Profile' or 'Contact Details': Find the option related to editing or updating your mobile number.
4. Enter your new mobile number: Input the new mobile number you want to register.
5. Verify the new number via OTP: You will receive a One-Time Password (OTP) on the new mobile number. Enter this OTP to confirm the change.
6. Save changes: After successful verification, save the updated profile information.

As per current IRCTC rules, the mobile number update may be effective immediately, but sometimes it can take a few hours to reflect across all services.

How to Change Your Mobile Number on the IRCTC Mobile App

1. Open the IRCTC app and log in: Launch the app on your smartphone and sign in with your credentials.
2. Navigate to 'Profile' or 'Settings': Tap on your profile icon or menu to find account settings.
3. Select 'Update Mobile Number': Look for the option to change or update your mobile number.
4. Enter the new mobile number: Type in the new number you want to register.
5. Complete OTP verification: An OTP will be sent to your new mobile number for authentication. Enter the OTP to proceed.
6. Confirm and save: Once verified, confirm the changes to update your profile.

Troubleshooting Common Issues When Changing Mobile Number

• Not receiving OTP: Ensure your new number is active and has network connectivity. Try resending the OTP after a few minutes.
• Mobile number already registered: IRCTC does not allow duplicate mobile numbers linked to different accounts. If your new number is already registered, you may need to contact IRCTC customer care.
• Unable to access old mobile or email: If you cannot verify via your old mobile or email, you may need to approach the nearest railway reservation center or contact IRCTC support for assistance.

Additional Tips for IRCTC Mobile Number Updates

• Keep your email ID updated as well since it is used for communication and account recovery.
• Regularly check your profile information to ensure all details are current.
• Use a mobile number that you will have long-term access to avoid frequent updates.

Frequently Asked Questions

Can I change my mobile number on IRCTC without OTP verification?

No, OTP verification on the new mobile number is mandatory to ensure security and confirm that you have access to the new number.

How long does it take for the mobile number change to reflect in my IRCTC account?

Typically, the update is immediate after OTP verification, but it may sometimes take a few hours to reflect across all services.

What if my new mobile number is already registered with another IRCTC account?

In this case, you will not be able to use that number for your account. Contact IRCTC customer support for resolution.

Is it possible to change the mobile number offline?

IRCTC primarily supports online updates. For special cases, you may visit a railway reservation center or contact support for assistance.

Do I need to update my mobile number for every ticket booking?

No, once your mobile number is updated in your IRCTC profile, it will be used for all future bookings automatically.

Conclusion

Keeping your mobile number updated on the IRCTC website and app is crucial for seamless communication and smooth travel experiences. By following the steps outlined above, Indian railway passengers can easily change their mobile number as per current IRCTC procedures. Always ensure your contact details are accurate to avoid any inconvenience during your train journeys.